Project Management
Proactive services that put you in charge of your benefits and resolve issues quickly and efficiently.
Benefit Commerce Group has a disciplined Process/Project Management system that supports several service areas of BCG, ensuring that your benefits programs are implemented and maintained properly. We stay up-to-date with your needs and remain proactive for you, rather than reactive.
As your advocate, our team is available to you on a daily basis to answer questions and to provide support and advice. Be assured that behind the scenes, we are also asserting active quality control over insurers and other vendors and handling numerous other facets of client management.
Specifically, this includes (but is not limited to):
- Onboarding process including a checklist of components to assure your plans and administration are in place and complete.
- Periodic employee meetings to educate, answer questions, and help with issues.
- Assistance with escalated claims or any other questions employees may have.
- Assistance in resolving any administrative issues and questions.
- Negotiate expectations and standards with insurance carriers.
- Review and facilitate resolution of any billing discrepancies.
- Assist in providing required data to software providers for maintaining HRIS or benefit administration software.
- Review plan documents, service agreements and certificates of coverage for alignment with purchased proposals.
