Christy has more than 25 years of experience in insurance and TPA operations, providing customer support and all other aspects of project management. She has a record of consistently exceeding client expectations. At Benefit Commerce Group, she leads a team of client services professionals. Central to the firm’s quality service is a proactive and ongoing Process/Project Management program that provides meaningful and measurable tracking and results. Her team uses well-established project management skills and principles, including annual calendar of activities, regularly scheduled meetings, documented to-do and task lists, milestones and priorities. With advance planning and open communication, Benefit Commerce Group remains proactive for its clients, rather than reactive.

Professional Experience
BENEFIT COMMERCE GROUP, Scottsdale, AZ        2016-Present
Inc. 5000 4-Time Honoree; Healthiest Employers Since 2014; Best Places to Work 7-Time Honoree
Vice President, Client Services – Part of Alera Group, this firm specializes and is a thought leader in employee benefits. Largest and most experienced benefits team in the area, providing clients with advice, advocacy and results.

• Proven record of sustainable strategies to help clients, their employees and families save money on health plans. Typical client has saved $10,000+ per employee over a 5-year period, without reducing value of benefits.
• We make life easier for our clients’ HR teams, focusing on employee communication, engagement and HR technology to help them recruit and retain productive workers.
• Hundreds of client awards for wellness and benefits in recent years, including: Healthiest Employers.
• We conduct annual Arizona Employee Benefits Benchmarking Survey.
• We are Title Sponsor of Phoenix division of Accelerent, a business development organization.

INDEPENDENCE HOLDING COMPANY (NYSE: IHC), Phoenix, AZ        2007-2016
—EBIX HEALTH ADMINISTRATION EXCHANGE—Chief Operating Officer

• Managed the implementation of a large exchange carrier, enrolling over 20,000 members during the 2016 Open Enrollment period. Implemented streamlined and automated processes across the organization to improve efficiencies and implemented cost saving workflow processes.

—IHC HEALTH SOLUTIONS—Senior Vice President, Administration

• Managed operations to continually meet industry-wide service standards; consistently exceeded customer and client expectations.

INSURERS ADMINISTRATIVE CORPORATION (IAC), Phoenix, AZ        1993-2007
Senior Vice President, Administration